Frequently Asked Questions
The shipping cost depends on the weight of the product. Normally it is $15 dollars on average for shipments from Peru. If the shipment is within Peruvian territory, it will have a much lower price, except for the dakimakuras made with 2way tricot.
The payment methods available is the Peruvian payment gateway Openpay that accepts debit and credit cards. Visa, mastercard, American express, dinners club.
Shipping times outside of Peru, depending on the shipping method, usually take from
– 15-25 days for standard shipping.
– Expedited shipping is 5-15 business days.
– SAL is 1-2 months.
For shipments within Peru it is 1-5 business days.
The card data is handled by Openpay payment gateway, so we do not store that data.
The information that we use in our system is the billing and shipping information for us to be able to send the orders (Names, shipping, email and cell phone number). If you want this data to be deleted, you can contact us at support@mitgard.com in order to delete all the information that remains in our system as long as you do not have a pending shipment active.
The orders placed are made for each order, so once you place an order, we proceed to produce the product, which normally takes 15-20 working days since they are made from china. After that, the product is prepared to be sent to the postal service.
Yes, you receive an email when you finish placing your order, after the production of your product and we send it to the postal service, you receive another email so that you can have your tracking number..

